Mike Applegarth has been a personnel and training professional for over 30 years and has conducted assignments ranging from Sales and Customer Service through to tailored Management and Leadership Development.
He has developed and supported people across all levels of management from Supervisor level to Board members
Mike has particular expertise working within the Insurance, Finance and Retail, Information Technology, Facilities Management, Petrochemical and Pharmaceutical industries, as well as in the public sector.
Aside from designing and implementing solutions, Mike assesses an organisation's HR and training infrastructure for effectiveness, and has had significant involvement with national initiatives such as NVQs and Investors in People.
HR policies and procedures
HR Recruitment and selection
Management Appraisals Systems
Oral and Written Presentation skills
Sales Training Solutions
Training Needs Analyses
Approved Trainer for Institute of Leadership & Management
Mike is the author of several books
"How to Take A Training Audit" (sponsored by the ITD and Kogan Page),
Along with Keith Posner he is the co-author of
"The Project Management Pocketbook"
"Call Centre Customer Care Pocketbook".